What materials are the cabinets made of?
"The cabinets are made out of 15mm Birch plywood, Poplar solid wood and metal hardware."
Do you sell empty cabinets without speakers?
I bought an unloaded cabinet somewhere else, can YGON mount and wire speakers into my cabinet?
"Yes, we can order your preferred speakers. Mount and wire the speakers immediately when you drop off your cab by appointment. You can also bring your own speakers. Contact us for more information."
What is the building process time?
"All products are made as soon as a pre-deposit payment has been received. Please allow 8-10 weeks of production time depending on the number of current orders. Feel free to contact us to inquire about the current state of affairs."
Do you offer custom configurations other than what is listed?
"No, we have developed a full line of well designed and tested cabs which will provide you with that tonal improvement you need."
Which shipping partners do you use?
"Depending on the item of purchase we use GLS, Bpost and PostNL for shipping in Europe. If you live outside Europe, please contact us for information."
Do you ship internationally?
"Yes, contact us for an accurate shipping quote on shipping cabinets. Please note that any taxes and other additional costs are the responsibility of the buyer. For products purchased in the webshop, shipping costs will automatically be added during the checkout of your order."
Can I pick up my order instead of having it shipped?
"Yes, if the distance is acceptable we even recommend picking it up in Izegem, Belgium. Please mention this when requesting your quote."
My package has arrived but it got damaged during shipping or has been lost during shipping?
"Although it rarely happens, damage/loss can occur during the shipping process. All packages are shipped with Declared Value and track & traceable. If you have received your package and it’s been damaged or your package has been lost please contact the shipper directly. We are not liable for damage or loss that occurs during shipping."
What are the costs of shipping per cab within Europe.
"Please contact us for a specific quote."
Which payment method is used?
"We prefer the cab is paid in full before the building process starts. But 90% of all times we use an advance payment similar to the value of the speakers. The remaining amount must be transferred before pick-up or shipping."
Do you offer artist discounts?
"This is entirely dependent on the current state of orders. Discounts may not be possible during a less productive period. But yes, we offer discounts for touring bands. Please contact us with your info but don't waste my time asking for discount for a local band."
Can I cancel my order after the building process has begun?
"Orders cancelled after the building process has begun are subject to a 20% (of the total price, excluding shipping) restocking fee."
What is back-order?
"Occasionally, an item may be on back-order from one of our suppliers (such as handles, grill cloth, cable, jacks, etc.). If your purchase contains a back-ordered item, you will be contacted via email with the option to amend your order or wait for the item to come in."
What is the warranty/return policy?
"Cabinets are warrantied against manufacturer defects for 2 years from the date found on the invoice. The warranty does not include speakers, please contact the manufacturer directly for warranty information. Modifying a product in any way voids the warranty. Warranty related shipping is the responsibility of the customer. Products are non-returnable/refundable unless a mistake was made on our end, in which case you have 14 days from the date of delivery to report the mistake to us."